Free CMQ/OE Practice Test
1. One impediment to leading to effective change is the subjects being studied may intentionally or unintentionally change their behavior due to the fact they’re aware they’re being monitored, and not due to any fundamental elements of the experiment. This is whats called the:
Hawthorne effect
Heisenberg uncertainty principle
Ramsey factor
Godfrey ambivalence scale
CMQ/OE Exam Study Guide with Practice Questions
2. The theories of Abraham Maslow are foundational elements of which of these management styles?
Scientific management
Human relations management
Management by objective
Management by results
3. The knowledge management approach where individuals add their knowledge to some common storehouse (say for example a database) works as a:
Communities of practice strategy
Best practice transfer strategy
Codification strategy
Knowledge mapping strategy
4. Six Sigma has five phases (DMAIC), it uses many tools which aren’t a proprietary the main methodology. Which of these outside tools commonly used in Six Sigma would utilize an Ishikawa diagram?
TRIZ
Taguchi methods
Five Whys
Quality Function Deployment
5. The Rummler-Brache approach to business processes is recognized as the:
Theory of Constraints Model
Nine Boxes Model
Interoperability Model
Seven Circles Model
Answers
1. A: Hawthorne effect. The name originates from studies of workers in a factory called Hawthorne Works in early the main 20th century. The study found out that when workers know they’re being monitored in an experiment, the outcome in the experiment are generally diverse from those achieved by workers enjoying an identical experiment that are unaware actually being monitored. Sometimes the gap is positive, and often the gap is negative, but when workers know they’re being observed in an experiment, the final results in many cases are skewed, which should be taken into account.
2. B: Human relations management. Abraham Maslow’s theories are foundational on the human relations management style. In Maslow’s 1954 book Motivation and Personality, he proposed that humans are motivated by a hierarchy of needs, which many people have referred to as a pyramid. At the bottom will be the most basic physical needs, then safety, then love/belonging, then esteem, with self-actualization at the very top. Maslow considered that just isn’t possible for folks to offer the objective of meeting their more impressive range needs if their lower level needs aren’t already being met.
3. C: Codification strategy. The knowledge management approach where individuals add their knowledge to some common storehouse (say for example a database) works as a codification strategy, or push strategy. One other answer options all instruments or strategies popular in knowledge management.
4. C: Five Whys. An Ishikawa diagram, also referred to as a fishbone diagram, could be included in the Five Whys strategy for dealing with the main of the problem. The diagram concept was made by Kaoru Ishikawa, in fact it is popular for product design and defect prevention purposes.
5. B: Nine Boxes Model. The Rummler-Brache approach to business processes is recognized as the Nine Boxes Model. It contains three levels: Organization, Process, and Performer. Each level has three sections: Goals, Design, and Management. The Nine Boxes Model is frequently found in the design of employee training programs.
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