Free CMQ/OE Practice Test
1. One impediment to contributing to effective change would be that the subjects being studied may intentionally or unintentionally change their behavior simply because they’re aware they’re being monitored, instead of on account of any fundamental elements of the experiment. This is known as the:
Hawthorne effect
Heisenberg uncertainty principle
Ramsey factor
Godfrey ambivalence scale
CMQ/OE Exam Study Guide with Practice Questions
2. The theories of Abraham Maslow are foundational elements of which of those management styles?
Scientific management
Human relations management
Management by objective
Management by results
3. The data management approach through which individuals add their knowledge with a common storehouse (say for example a database) works as a:
Communities of practice strategy
Best practice transfer strategy
Codification strategy
Knowledge mapping strategy
4. Six Sigma has five phases (DMAIC), it also uses many tools that aren’t a proprietary section of the methodology. Which of those outside tools commonly used in Six Sigma would utilize an Ishikawa diagram?
TRIZ
Taguchi methods
Five Whys
Quality Function Deployment
5. The Rummler-Brache approach to business processes is termed the:
Theory of Constraints Model
Nine Boxes Model
Interoperability Model
Seven Circles Model
Answers
1. A: Hawthorne effect. The name comes from studies of workers with a factory called Hawthorne Works in the early section of the last century. The study discovered that when workers know they’re being monitored in an experiment, the outcome in the experiment tend to be unique of those achieved by workers involved in much the same experiment who will be unaware they are being monitored. Sometimes the main difference is positive, and sometimes the main difference is negative, however when workers know they’re being observed in an experiment, the results in many cases are skewed, and this should be taken into consideration.
2. B: Human relations management. Abraham Maslow’s theories are foundational on the hr management style. In Maslow’s 1954 book Motivation and Personality, he proposed that humans are motivated by a hierarchy of needs, which many individuals have referred to as a pyramid. Towards the bottom would be the most basic physical needs, then safety, then love/belonging, then esteem, with self-actualization at the top. Maslow thought that it’s impossible for those to offer the purpose of meeting their more impressive range needs if their lower level needs aren’t already being met.
3. C: Codification strategy. The data management approach through which individuals add their knowledge with a common storehouse (say for example a database) works as a codification strategy, or push strategy. The other answer choices are all instruments or strategies widely used in knowledge management.
4. C: Five Whys. An Ishikawa diagram, also referred to as a fishbone diagram, could be used as part of the 5 Whys strategy for progressing to the root of an problem. The diagram concept was made by Kaoru Ishikawa, in fact it is widely used for product design and defect prevention purposes.
5. B: Nine Boxes Model. The Rummler-Brache approach to business processes is termed the Nine Boxes Model. It consists of three levels: Organization, Process, and Performer. Each level has three sections: Goals, Design, and Management. The Nine Boxes Model is usually found in design for employee training programs.
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